Frequently Asked Question
Basic Checks for HIKVISION DVR
Last Updated 7 years ago
If you cannot login to your HIKVISION DVR system, you can quickly do a basic check.
Do check that the system is powered on and all cables are securely connected and switches turned on.
There should be 3 lights on the front panel of the DVR. The Power light should be on, and the TX/RX light should be on/blinking. Status Light should be flashing now and then. (The light could also be in Red color depending on models/version.)
If the Power light is not on, do check the power supply and cable connection.
If the Tx/Rx light is not on, do check that the network cable is securely connected from your DVR to the internet router.
If the Status light doesn't blink occasionally, either the recording setting is not configured properly or the harddisk is faulty.
There are settings in the Internet Router that's required to allow you to view from the internet.
Otherwise, by default the internet router will block access from the internet.
You can refer here for some of the more common internet router's port forwarding configuration guide.
https://www.lakson.com.sg/ticket/kb/faq.php?cid=8
Do note it's a guide. Do adapt it for your individual network settings.
Alternatively, you can also engage us to do the reconfiguration of internet router for you.
We can either do it remotely vie Teamviewer
https://www.lakson.com.sg/product/remote-monitoring-configuration-tv/
You'll need to be able download and run Teamviewer (from https://www.lakson.com.sg/tvd) on a Computer that's connected on the same network as your CCTV system and send us the ID and Password.
We can also do it onsite.
https://www.lakson.com.sg/product/remotemon/
Just clicked on the link to place the order and we'll schedule the remote Teamviewer assistance or onsite services accordingly.
Do check that the system is powered on and all cables are securely connected and switches turned on.
There should be 3 lights on the front panel of the DVR. The Power light should be on, and the TX/RX light should be on/blinking. Status Light should be flashing now and then. (The light could also be in Red color depending on models/version.)
If the Power light is not on, do check the power supply and cable connection.
If the Tx/Rx light is not on, do check that the network cable is securely connected from your DVR to the internet router.
If the Status light doesn't blink occasionally, either the recording setting is not configured properly or the harddisk is faulty.
There are settings in the Internet Router that's required to allow you to view from the internet.
Otherwise, by default the internet router will block access from the internet.
You can refer here for some of the more common internet router's port forwarding configuration guide.
https://www.lakson.com.sg/ticket/kb/faq.php?cid=8
Do note it's a guide. Do adapt it for your individual network settings.
Alternatively, you can also engage us to do the reconfiguration of internet router for you.
We can either do it remotely vie Teamviewer
https://www.lakson.com.sg/product/remote-monitoring-configuration-tv/
You'll need to be able download and run Teamviewer (from https://www.lakson.com.sg/tvd) on a Computer that's connected on the same network as your CCTV system and send us the ID and Password.
We can also do it onsite.
https://www.lakson.com.sg/product/remotemon/
Just clicked on the link to place the order and we'll schedule the remote Teamviewer assistance or onsite services accordingly.