FAQ

Bysensorcomb

Vendors Supported

The CMS doesn’t only work with system that we had installed since 2008.

If you had your CCTV System installed by the following vendors, most likely our CMS system would support it.

Supported Vendor’s System

  • Ca-Me (Using Dahua System, Doesn’t Support People Counting/Power Cycle Monitoring)
  • Choice Cycle (SGCCTV) (Using HIKVISION System, Budget System using AVTECH)
  • Home Safe  (Using HIKVISION System)
  • Horizonline  (Using HIKVISION System)
  • IDEAL TO IDEAL PTE. LTD. (Using Dahua System, Doesn’t Support People Counting/Power Cycle Monitoring)
  • Innotec (Using HIKVISION System)
  • Innotel (Using Dahua System, Doesn’t Support People Counting/Power Cycle Monitoring)
  • i-Secure (Using AVTECH System, Doesn’t Support People Counting/Power Cycle Monitoring)
  • JY Comm Pte Ltd (Using HIKVISION System)
  • Safe Trolley (Using HIKVISION DVR with OEM Cameras of unknown brand)
  • 3K Equipment Pte Ltd (Using AVTECH System, Doesn’t Support People Counting/Power Cycle Monitoring)

Unknown/Not Supported

  • DCS NETWORKS PTE LTD – OEM Equipment of unknown brand
  • Efficient Systems – OEM Equipment of unknown brand
  • Expedite Solutions – Unknown. More information required.
  • First Communications & Services Pte. Ltd. – OEM Equipment of unknown brand
  • Titian –  – OEM Equipment of with own brandname
Disclaimer : Information are compiled based on public information and customers feedback. We have no control of what equipment the vendors decided to use at any point in time and they may at any time switch to using equipment that might not be compatible with our CMS system. Do send in an enquiry so that we’ll be able to check for you.
Bysensorcomb

Creating Secure Checking Login for HIKVISION System (Web)

Here’s how to create a limited user account to be used by the CMS for checking of your system for HIKVISION system.

Using Internet Explorer

  1. Login to your system
    SecureLogin-HIKVISION-1
  2. Select Configuration->System->User Management, Click on Add
    SecureLogin-HIKVISION-2
  3. Create a new user specifically for this purposes.
    Set your own username and password to send to us for auto checking purpose. Level must be Operator.
    You can uncheck all access level. It’s not necessary to enable any special permission to retrieve system status.
    SecureLogin-HIKVISION-3
  4. If you require our CMS system to logged the images for future references purposes, e.g. Camera angle shifted, quality of cameras, etc, you’ll need to enable the Live Video in order for our system to have the permission to retrieve the live images.
    SecureLogin-HIKVISION-4
  5. There will be future functions that require more permission. You can also leave the settings at the Operator Default settings to gain access to those features, or you can choose to allow those permission in the future if you required those features.
    Example of features would be

    1. Request for remote auto download of video recording
    2. Allow for support to the system
    3. Allow System to auto update wrong date/time
    4. Allow System to auto retrieve log files to detect other problems.