Please fill in the following details from the same internet connection as your CCTV system for us to assist you to troubleshoot. We’ll still need these information if you call/email us directly.
If you wish are not able to visit the store yourself, please get someone at the store to visit the following link http://checkip.dyndns.com. It will give you your current IP at the store itself, something like this.
Send the IP displayed (in this case, 188.8.131.52) to us from this page with the rest of the details for us to assist you. Without these information, we would not be able to assist you.
If you have multiple system that you wish us to check, do create separate request with each of the individual system’s details for us to check.
If you wish to troubleshoot it yourself, you can follow this guide.