Lakson Support Ticketing

Click on the category to browse FAQs.

4 Mobile Data FAQ (3)

4 Mobile Data FAQ

How much 4G data will be required ?

Signtel Prepaid Top Up Card

Switching to 4G/5G Router Network for CCTV Server
AVTECH System Guides (32)

Guides for AVTECH System

Add new user, change DVR network user password from Videoviewer Software

Add new user, change DVR network user password from Webbase Interface

Add or Edit Sites in IPhone Eagleeyes App

Add or Edit Sites in VideoViewer Software

AVTECH Backup Recording
Construction Mobile Camera System (14)

Construction Mobile Camera System

4G Sim Card bandwidth throttling after packaged data used up

Adjusting the Camera Angle

Backup or Downloading of Video Footages

Non Warranty Issues/Problems/Mistakes to look out for

Photos for Remote Visual Checks
Dahua System Guide (9)

Dahua System Guide

Add New Device by Scanning QR Code (Dahua DMSS)

Dahua DMSS Apps

Dahua Software Installation Links

DMSS Video Operation Guide (Dahua DMSS)

Old-Dahua App (gDMSS/iDMSS Lite) - Scan QR Code to Add Device
General Knowledge (26)

General Questions that apply across different systems.

Business Internet Susbcription

Camera Angle Comparision (Wide Angle/Panoramic/Fish Eyes)

Cloud Viewing without Router Configuration - Time Viewing Limitation

Dismantling of and relocation of CCTV Equipment

Do I need a permit to install CCTV Camera outside my HDB Flat ?
HIKVISION System Guide (83)

HIKVISION System Guide

Activation of HIKVISION Devices

Add EZVIZ to iVMS-4500 (HIKVISION Mobile Apps)

Add new site to HIK-CONNECT for End User (Direct IP/Domain)

Add new site to IVMS-4200 (HIKVISION)

Add new site to IVMS-4500 (HIKVISION Mobile Apps)
HIKVISION Video Guide (4)

HIKVISION Video Guide

HIKVISION DVR/NVR Error Beeping

HIKVISION DVR/NVR Error One Beeping

HIKVISION Network Slow Blinking Light

HIKVISION Power Indication Light
Network Setup (18)

Network Setup/Know how

Asus Router Port Forwarding Configuration

Cisco Linksys Router - E1200 Port Forwarding Configuration Guide (Some users use this with Starhub Cable Modem)

Cisco Router - WRV210 Port Forwarding Configuration Guide

Configure Port Forwarding Setting for Singnet Router and HIKVISION DVR

DDNS Router Setup Guide: Learn How to Configure Dynamic DNS (No-IP Example)
Old System (Discontinued System) (1)

Old System (Discontinued System)

Status Lights on iPRODVS
Others (4)

Other FAQ

Can PIC be claimed for CCTV Installation

Change of Ownership

Why is there a shipping/delivery charges ?

Why uses Support Ticketing
Remote Desktop Guide/Setup (8)

Remote Desktop Guide/Setup

Chrome Remote Desktop Support

How to Run Teamviewer for Remote Assistance

Remote Support vie Rust Desk

Teamviewer Compatible Version

Teamviewer does not display password
Software Guides (4)

Download links, Software guides, manual

Cannot add more than 4 system to Eagleeyes mobile apps

Google Chrome / Microsoft Edge Compatibility

IVMS-4200 Import(Export) New System to Group

Setup DVR in IVMS-4200 Software
Solar CCTV System (Customised) (1)

Solar CCTV System (Customised)

LAN to 4G Router Wired Connection
Troubleshooting (Hardware) (10)

Self Checking of Hardware issues

Basic Steps to Troubleshooting Hardware

Camera Cabling Photo FAQ

Faulty Harddisk Warranty

Identifying Cameras Problems

No Images on the TV Monitor connected to the DVR

Please Wait!