Frequently Asked Question
Encrypted Stream Issues (Old Discontinued DVR)
Last Updated 6 years ago
Some users on old DVR may face an issues when trying to view camera feeds using the Mobile Apps iVMS-4500.
The app may shows a brief flicker of the images before displaying the following error message.
The device has enable stream encryption. Input the verification code on the Device Information->More Pages.
The old DVR doesn't have the encryption feature in it.
The issues came about due to a recent upgrade in the iVMS-4500 application.
There is no easy way for users to roll back to earlier version of the iVMS-4500.
Here's the couple of Fix.
1. For iPhone/iPad users, go to App Store and search for iVMS-4520
Download and install iVMS-4520.
https://itunes.apple.com/by/app/ivms-4520/id913874017?mt=8
Ensure that the Developer is the Manufacturer. Hikvision Digital Technology Co., Ltd.
If you have any existing settings on your existing iVMS-4500 app, you can use the following guide to export and import them into the iVMS-4520 app.
https://www.lakson.com.sg/ticket/kb/faq.php?id=115
2. For Android users, the iVMS-4520 application is not available in the playstore.
We'll try to locate a old version of the iVMS-4500 Mobile App for Android devices.
Until then, there's no fix for this issues.
3. For the iVMS-4200 PC Software, currently there's no issues using the software to view.
It'll just pop up a brief alert saying that the stream is encrypted. Other than that, there's no issues viewing.
Currently, the models that are affected had all been installed/manufactured prior to 2014 and are already discontinued by the manufacturer. Support and updates are limited.
You may also wish to upgrade the DVR to newer model that is compatible with the existing cameras and at the same time supporting newer HD (High Definition) Cameras.
The app may shows a brief flicker of the images before displaying the following error message.
The device has enable stream encryption. Input the verification code on the Device Information->More Pages.
The old DVR doesn't have the encryption feature in it.
The issues came about due to a recent upgrade in the iVMS-4500 application.
There is no easy way for users to roll back to earlier version of the iVMS-4500.
Here's the couple of Fix.
1. For iPhone/iPad users, go to App Store and search for iVMS-4520
Download and install iVMS-4520.
https://itunes.apple.com/by/app/ivms-4520/id913874017?mt=8
Ensure that the Developer is the Manufacturer. Hikvision Digital Technology Co., Ltd.
If you have any existing settings on your existing iVMS-4500 app, you can use the following guide to export and import them into the iVMS-4520 app.
https://www.lakson.com.sg/ticket/kb/faq.php?id=115
2. For Android users, the iVMS-4520 application is not available in the playstore.
We'll try to locate a old version of the iVMS-4500 Mobile App for Android devices.
Until then, there's no fix for this issues.
3. For the iVMS-4200 PC Software, currently there's no issues using the software to view.
It'll just pop up a brief alert saying that the stream is encrypted. Other than that, there's no issues viewing.
Currently, the models that are affected had all been installed/manufactured prior to 2014 and are already discontinued by the manufacturer. Support and updates are limited.
You may also wish to upgrade the DVR to newer model that is compatible with the existing cameras and at the same time supporting newer HD (High Definition) Cameras.