Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you are using AVTECH system, do note that we had cease all support to AVTECH system as there is no easy way to determine if a problem occurs due to malware infection or faulty hardware or misconfiguration. We had last used AVTECH DVR/NVR/IP Cameras in 2015 and we have currently no AVTECH system under warranty/maintenance/subscriptions.

If you are using AVTECH equipment and is encountering issues due to the malware , here’s your options.

Otherwise, if you have problem accessing your CCTV system from the internet, please do the following
Visit the following link and fill in the information. http://support.lakson.com.sg/remoteviewingcheck/
It’ll send us the required information and create a support ticket at the same time to allow us to check on your system to advise you further.
We’ll also required the same information if you email/create a support ticket/call us.
Filling in the information required directly will enable us to check and get back to you faster.

For Customers with overdue outstanding invoices, all supports will be suspended until full payments are made.