Frequently Asked Question

Due to TeamViewer Licensing, we are only able to support customer running on TeamViewer Version 12 and below.

Here's how to check your version.

Click on Help->About.
The message box should shows Version: 12.X.XXXXX

If it's not version 12 or below, you'll need to exit TeamViewer and run Version 12 Quicksupport version from here. (https://www.lakson.com.sg/tvd)

Here's how to exit TeamViewer

Click on Connection->Exit TeamViewer

Once you exit from your incompatible version of TeamViewer, download the compatible version from https://www.lakson.com.sg/tvd

Run it. There's no installation required. 

You'll see this screen. Send us the ID and Password and leave the TeamViewer Running so that we can connect to your computer.

Do not close it. The password will change every time you run it. If you had close it and reopen it, the password will change. Send us the updated password if you had done so.

After the TeamViewer session is completed, you can then close this and rerun the original version on your computer.