Frequently Asked Question

You can request for the release of the admin login credential to your system.

Please fill in this form and send us the completed form.
https://lakson.com.sg/dl/forms/Request_for_Administrator_Credentials.pdf

Note that the Administrator Credentials allow all access to the system, including the access to

• Make changes to settings in the system that may impact on the usability/connectivity of the system
• Add/Delete/Modify user’s login details that may impact on the ability of the users to access the system

Once the administrative credential had been release to the customer, the customer will need to manage Administrator Credentials thereafter and keep a copy for future references.

• Administrative charges will apply for future requests and the resend copy will be the same copy and may not be updated.

As such, with the release of the Administrator Credentials,
For Equipment Under Warranty Period/Service Requests

• Customer will need to provide all login details prior to remote/onsite checks/services.
• Additional trip charges will apply for onsite services if the login credentials cannot be used.
• Changes to settings are not covered by warranty.
• Password reset will be chargeable. Factory reset may be required to reset password that required additional reconfiguration charges.

For Equipment Beyond Warranty Period

• Goodwill support beyond the warranty period will cease.