Frequently Asked Question

Understanding the Terminology

There is often confusion between Hik-Connect for End Users and the Hik-Connect Platform.

• Hik-Connect for End Users
  The mobile app/software used by users to view and manage their CCTV system.
• Hik-Connect Platform
  Hikvision’s cloud-based P2P (peer-to-peer) service that connects the CCTV system to the app through Hikvision’s servers.

Important:

Even when using Direct Domain or Direct IP, the same Hik-Connect App may still be used. The difference lies in how the connection is established, not the app itself.

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Hik-Connect Platform (Cloud P2P Access)

This method relies on Hikvision’s cloud servers to relay the connection between the user’s device and the CCTV system.

Advantages

• No configuration required on the internet router
• Remote live view and playback without router setup
• Works even when no public IP is available (e.g. CGNAT, mobile broadband)

Limitations

• Limited set of functionality compared to direct access
• Traffic may be routed through the manufacturer’s servers, which can result in slower speeds and higher latency
• Limited troubleshooting capability, as the servers are hosted and managed by the manufacturer
• Viewing sessions are limited to approximately 5 minutes and require manual reconnection
• Limited backup and download capability for recorded footage
  (e.g. Hikvision Remote Backup software does not work via Hik-Connect connections)
• No browser-based access; access is restricted to the manufacturer’s app or software

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Direct Domain / Direct IP Access (Non-P2P)

This method connects directly to the CCTV system using a static public IP, DDNS, or a custom domain, with port forwarding configured on the internet router.

Although initial setup is more complex, this method provides:

• Full system functionality
• Faster and more stable connection performance
• Greater visibility for troubleshooting and diagnostics
• Support for browser access and advanced software tools

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Summary

Hik-Connect Platform prioritizes ease of use and minimal setup, while Direct Domain / IP prioritizes performance, control, and full system access.

The most suitable method depends on whether simplicity or full functionality is the higher priority for the site.