2. Run RustDesk on a computer connected to the same network as the CCTV System. You should see a similar display as below. Send the ID and One-time password to us. Keep the RustDesk running for the duration of the remote support.3. For Router Reconfiguration/Checking Send us the Router's configuration menu login username (usually admin) and password. It is not the wifi name/password. If you have not change it, it should be on a label behind the Internet Router (Singtel). Some Telco may change from the default, do request and have the details on hand prior to the session. 4. For customer who had control over the CCTV admin account. Send us the CCTV admin's account password.
