Frequently Asked Question

Hik Connect for Teams (HCT) offers a comprehensive solution for both residential and business needs. An HCT system (hereinafter referred to as "the System") can be remotely handed over to an enterprise user via the Internet without the inconvenience of onsite server deployment. By subscribing to the HCT services (e.g., video management service, access control service, video intercom service, attendance service, on-board monitoring service, intrusion service, and analysis report service), the enterprise users can manage resources remotely, perform video-based monitoring, handle alarms, locate and track vehicles, control doors, manage calls, and so forth. HCT is suitable for single-site or multi-site scenarios including the monitoring and management of retail stores, petrol stations, factories, office buildings, and vehicle fleets.

What are the differences between the Portal and the Mobile Client?

Table 1 Portal and Mobile Client

Client	Description
Portal	Log in to HCT to manage resources and perform related configuration and operations (Portal URL: https://www.hik-connect.com/). All features of the services (except for those related to call answering and the self-service features) are available on the Portal.
Mobile Client	Log in to HCT to use more basic features of the services, such as live view, playback, driving monitoring, remote door controls, person/resident management, arming control of security control partitions (areas) or zones, etc. It is also for self-service users to use features such as door opening via mobile credentials, call answering and management, temporary pass management.