Frequently Asked Question

HIKVISION - Live Snapshots and Video Recording (iVMS-4500)
Last Updated 5 years ago

You can take snapshot/video recording of what you see on the mobile app.

When you are viewing the live feed/recordin, click on the Camera icon (Picture) or the VideoCam (Start/Stop Video Recording to your Device).
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It'll save a copy of the image/video to your devices.

To view/export it, Click on the menu Bar on the left top hand corner and select "Picture & Video"
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You'll find a copy of the Picture/Video here.
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To view, click on the Picture or Video to view/play.

You can also choose to Export or Delete the Picture/Video.
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In case of iPhone, exporting Picture to Photos or Emailing out through the default iPhone Email App is supported.
For Video, exporting vie Email is supported.

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Do take note that for all email clients/server, there's a limit on filesize that could be send.
Video Recording are huge in filesize if you are looking beyond a few seconds of recording.

If you only backup onto your mobile devices, there's a possibility that the backup video is "stuck" in your mobile devices without any way of exporting/sending to others.

We strongly recommend that user use PC/Computer iVMS-4200 or Webbrowser to download video recordings as backup.



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