Frequently Asked Question

Power Supply DC Connector
Last Updated a year ago

As power supply is one of the parts that fail most often compared to the rest of the equipment, we'd made it easy for customer to do their own replacement after the warranty period without having to engage us to do the replacement.

In order to do so, instead of splicing the wire of the power supply directly to the camera cabling, DC connectors are used since 2012 for all our installation project.

Sometimes due to shifting of equipment, these cables may be tugged on with excessive forcing causing them to be dislodge. Here's what you can do if the cables are dislodge.

1. Turn off the Camera Power
2. Use a Test Pen or any screwdriver that can fits into the screw hole to loosen the connector.
3. Push the cable back into the connector firmly. Here's the color coding if you are unsure of which slot to push the cable into.
IMPORTANT : TAKE NOTE OF THE +/- SIGN and the Color Code of the Cable. Wrong connection may cause damage to the equipment.

Cable Type 1

Cable Type 2
4. Use the screwdriver to tighten the connection again.

5. Turn on the power supply connected to this cable again and check on the camera image immediately. If the image appear, you have successfully tighten the cable connection.

6. If the image doesn't appear, switch off the power supply connected immediately and check on the connection, especially if the cables are slot into the correct slot.

7. If unsure, take a photo of the connection and create a support ticket at and attached the image. We'll advise you if the connection is correct.

8. Do note that apart from a loose connection, there's also possibility that the following may be causing the camera images not to appear.
a. Power Supply Faulty
b. Camera Faulty
c. Loose Video Signal Cable Connection
d. Damage Cabling.

Do ensure that the power connector is securely connected into the DC Connector.


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