HIKVISION Cease HIK-Online Services
Do note that HIKVISION has some change in policy of their HiDDNS Services.
The message had appeared last Friday evening and had cause checking issues with ProActive Monitoring services for DVR that uses HiDDNS services. We had updated our server software and it’s now working.
For Customer using iVMS-4200, iVMS-4500, Internet Browser to view the CCTV System, it’s working as normally and is not affected.
NOTICE
To Our Valued Customers,
HiDDNS (www.hik-online.com) is a Dynamic Domain Name Service provided by Hikvision to our customers for remote access demands during the past years. As the use base continues to grow, a new platform with enhanced supporting capacity is extremely expected. To meet this certain needs, Hikvision is now introducing a cloud-based service for extranet access called Hik-Connect, which integrates Dynamic Domain Name Service and alarm push notification service.
This means that the current HiDDNS (www.hik-online.com) is determined to discontinue providing the following services in designating steps.
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| December 30th 2016 | HiDDNS Web Portal (user account management system) will be closed. | HiDDNS user account registration and login block. Per device’s HiDDNS functionality is not affected. Users will continue to be able to access each device via domain URL or through iVMS-4200/iVMS-4500 client software. |
| February 16th 2017 | New devices can no longer be registered using current HiDDNS platform. | Previously registered devices will continue to function on HiDDNS platform. |
Due to this change, all our customers using the HiDDNS service need to migrate to Hik-Connect. Alternatively, customers still have the option to use any other third-party DDNS, such as DynDNS, NO-IP and PeanutHull.
Hikvision will do its utmost to assist all customers to change smoothly to this service. Please feel free to contact our local technical support team or email support@hikvision.com for assistance. We do apologize for any inconvenience caused by this convert and thanks again for your continuous support!
Yours sincerely,
Hangzhou Hikvision Digital Technology Co., Ltd. with its subsidiaries