Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service

Notice From HIKVISION
https://www.hikvision.com/sg/support/document-center/notice/notice-on-the-discontinuation-of-ivms-4500-software-and-hiddns-service/

Dear customer,

Thank you for your long-term support to Hikvision.

Hikvision plans to discontinue the iVMS-4500 software and HiDDNS service from February 15, 2022. We sincerely apologize for the inconvenience caused to you.

The impact of the service discontinuation: the www.hiddns.com website will be closed. The HiDDNS domain service cannot be used. The iVMS-4500 installed on the mobile phone can continue to be used but cannot be upgraded.

As alternative solutions, Hikvision has launched Hik-Connect App in 2016 and Hik-ProConnect platform in 2020. We will continue to upgrade these products according to user needs and feedback.

If you are an end-user who is using iVMS-4500 App and HiDDNS services, you can add the device to Hik-Connect for further use.
Click here to view the introduction of Hik-Connect.
Click here to see how to add devices to Hik-Connect.
Access the following link to download Hik-Connect App: https://appstore.hikvision.com. You can also scan the following QR code to download.

If you are an installer who is using iVMS-4500 App and HiDDNS services, you can add devices to Hik-ProConnect portal and App to provide remote operation, maintenance and management services for your customers.
Click here to view the introduction of Hik-ProConnect.
Click here to see how to add devices to Hik-ProConnect.
Visit Hik-ProConnect Portal: www.hik-proconnect.com.
Download Hik-ProConnect App: https://appstore.hikvision.com. You can also scan the following QR code to download.

If you have any questions, please contact support@hikvision.com or our local technicians.

Hikvision Digital Technology Co., Ltd
Hangzhou, China


Guide on how to switch from HiDDNS
https://www.lakson.com.sg/ticket/scp/faq.php?id=176

Guide on how to switch to HIK-CONNECT from iVMS-4500
https://www.lakson.com.sg/ticket/scp/faq.php?id=175