Frequently Asked Question

Video Format Error ! (AVTECH Video Viewer)
Last Updated a year ago

If you are getting "Video Format Error!", most likely you are using the wrong software to view.
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AVTECH VideoViewer only support AVTECH equipment. If you are using AVTECH VideoViewer to view other CCTV Systems, you might encounter the error above.

Do switch to using the correct software application to view.

The above error is simulated by trying to use AVTECH Equipment to view HIKVISION equipment.
If you are trying to view HIKVISION equipment, here's the software installation link and guide.
https://www.lakson.com.sg/ticket/kb/faq.php?id=1

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