Frequently Asked Question
Services to Troubleshoot Network Issues
Last Updated 4 years ago
We offer 2 type of services to troubleshoot Network Issues.
These include, but not limited to, the following issues.
1. Remote Desktop Assistance (Vie Teamviewer)
What you require
https://www.lakson.com.sg/ticket/kb/faq.php?id=24
Charges : $80 ($85.60 w/gst).
If we are unable to fix the issues remotely, the amount will not be bill. You can then decide if you want to engage us to do onsite network troubleshooting/configuration.
2. Onsite Network Configuration/Troubleshooting.
What you'll require
Is there any warranty for Onsite/Remote Configuration ?
We are however unable to control what customers install/setup on their computers (Firewall, antivirus, malware, etc might cause programs not to work properly and require certain configuration)
We are also unable to control when the Internet Service Provider (Singnet, Starhub, M1, etc) decide to swap/reset customer's router without configuring them properly.
These are the main reasons in problems with the remote viewing.
Therefore, there is NO warranty for Onsite/Remote Configuration. Once the configurations are done and the customers checked that everything is working fine, the services would be considered as completed.
However, if the customers face issues, we'll do a first level check to determine what's the issues before advising customers the next course of action.
Therefore, we are unable to take ownership for things that is beyond our control.
These include, but not limited to, the following issues.
- Customer changed new Internet Router
Self-Help : Visit http://www.laksontech.com/guide/ and refer to F1-F4 guide on how to reconfigure your new router. - Customer reset/misconfigured Internet Router
Self-Help : Visit http://www.laksontech.com/guide/ and refer to F1-F4 guide on how to reconfigure your new router. - Cannot detect System on the network
Self-Help : Physically check that all power are turn on, all cables are connected, on and off the system and try again. - Customer change new computer and require assistance in installation of software.
Self-Help : Use the accompanied CD that was given at point of installation to reinstall the software and use the setting given to you to setup the software.
For AVTECH System
https://www.lakson.com.sg/ticket/kb/faq.php?id=23
For DVRDVS/HIKVISION System
https://www.lakson.com.sg/ticket/kb/faq.php?id=1
1. Remote Desktop Assistance (Vie Teamviewer)
What you require
- A PC/iMac computer connected to the same network as your CCTV system.
- Administrator Login to that computer so that you are able to login to run Teamviewer
- UserID & Password to your CCTV System, your internet router and any hardware that's password protected that you require us to reconfigure.
Do note you don't have to give that to us, just help us key that in directly on your computer when it's required
https://www.lakson.com.sg/ticket/kb/faq.php?id=24
Charges : $80 ($85.60 w/gst).
If we are unable to fix the issues remotely, the amount will not be bill. You can then decide if you want to engage us to do onsite network troubleshooting/configuration.
2. Onsite Network Configuration/Troubleshooting.
What you'll require
- UserID & Password to your CCTV System, your internet router and any hardware that's password protected that you require us to reconfigure.
Do note you don't have to give that to us, just help us key that in directly on your computer when it's required
Is there any warranty for Onsite/Remote Configuration ?
We are however unable to control what customers install/setup on their computers (Firewall, antivirus, malware, etc might cause programs not to work properly and require certain configuration)
We are also unable to control when the Internet Service Provider (Singnet, Starhub, M1, etc) decide to swap/reset customer's router without configuring them properly.
These are the main reasons in problems with the remote viewing.
Therefore, there is NO warranty for Onsite/Remote Configuration. Once the configurations are done and the customers checked that everything is working fine, the services would be considered as completed.
However, if the customers face issues, we'll do a first level check to determine what's the issues before advising customers the next course of action.
Therefore, we are unable to take ownership for things that is beyond our control.